We connect the world’s leading brands to their customers.
We’re an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
Customer inspired. Client Driven.
A Connected Lifecycle Empowering the End-to-End Customer Experience.
ibex Connect.
Elite Outsourced
Customer Care.
- Customer Sales & Support
- Global Talent Network
- Award-Winning Agents
- Customized Contact Centers
- Performance Technology
- Deep information security
ibex Digital.
Online Customer
Acquisition.
- Search & Social Advertising
- Digital Order Orchestration
- Precision Conversion Attribution
- Payment Distribution
- Bid Optimization
ibex CX.
All-Channel Digital
Customer Outreach.
- Lifecycle Touchpoint Outreach
- Email, Text, & Web CX surveys
- 5-Star Surveys
- Real-Time Issue Resolution
- Data Analytics & Visualization
- Social Media Monitoring
The world’s leading brands trust ibex.
#1
Telecommunications
Network
#1
Money Transfer
Service
#1
Global
Company
#1
Retail &
E-Commerce
#1
Shipping &
Logistics
#1
Streaming Media
& Content
#1
Consumer
Electronics
#1
Extended
Warranty
#1
Leading Set
Top Box
#2
Ride Sharing
Service
#2
Warehouse
Club
#2
Fitness
Device
-helping-
company
We are a perfectly disruptive synthesis of people, technology, and expertise,
delivering highly customized, flexible, and scalable CX programs for dynamic &
discerning brands
Amazing
humans.
Unmatched
engagement.
Rich insights.
Intelligent
interactions.
Leading
Technology.
Continuous
Innovation.
Flexibility @ Scale:
A global CX delivery infrastructure.
Designed for speed, scale and performance.
United States
7 sites
3,000+ FTEs
Nicaragua
3 sites
3,000+ FTEs
Jumaica
6 sites
8,000+ FTEs
United State
W@H
35 FTEs
Pakistan
7 sites
6000+ FTEs
Philippines
8 sites
10,000+ FTEs
Honduras
1 sites
400+ FTEs
We have not lost a Top 10 Client inover 6 years
30,000+
employees
employees
Highly Trained
Entrepreneurial Culture
Proven Processes
Across the
world.
world.
Enterprise Grade
Infrastructure.
Infrastructure.
PCI/HIPAA Certified Tier 4 Hardened Data Center No Single point of failure Leading Security solution